Check in, check out and answer surveys — right inside WhatsApp
No app to install, no account to create, no data bundle to buy. Reply IN or OUT to check into a campaign, or SURVEY plus a code to answer one — all as an ordinary WhatsApp conversation, on the number people already use every day.
Everything runs the same, just over text
Check in and out by text
Reply IN to check into a campaign or research exercise, OUT to check out — the same verified check-in Cordelia already runs, just without opening an app.
Answer a survey with just a code
Reply SURVEY followed by a code and Cordelia walks the respondent through every question over WhatsApp, one message at a time, recording each answer as it comes in.
Works with no data plan
WhatsApp messages cost airtime, not a data bundle — so agents and respondents on the most basic connection can still take part fully.
Location sharing when it's turned on
If an agent has location sharing enabled in the app, checking in over WhatsApp still updates their position on the Live Map for their team.
Always reachable
Reply MENU at any time to see available commands again, or CANCEL to stop what you're doing — the flow never leaves someone stuck.
Every message logged
Every inbound message is recorded against the flow it was handled under, so a check-in or survey answer sent over WhatsApp is exactly as auditable as one filed through the app.
Questions people ask
Do agents need to install anything to check in over WhatsApp?
No. If a business number is set up on Cordelia's WhatsApp integration, an agent just messages it directly — no app, account creation or data bundle required.
What commands can I send?
IN to check in, OUT to check out, SURVEY followed by a code to answer a survey, MENU to see the options again, and CANCEL to stop the current flow at any point.
Does a WhatsApp check-in still show on the Live Map?
Yes, if the agent has location sharing turned on in their Cordelia profile — checking in by WhatsApp updates the same live position their team already sees.
Can someone answer a survey entirely over WhatsApp, without a Cordelia account?
Yes. Public surveys need no account at all — replying with a survey code starts the question-by-question flow, and answers are recorded the same way a web submission would be.
Is there a cost to use Cordelia over WhatsApp?
None on Cordelia's side. Ordinary WhatsApp messaging costs (if any, depending on the sender's plan) are the only cost involved — there's no separate fee to use this flow.
What if someone doesn't know what to reply?
Replying MENU at any point brings back the list of available commands, so no one gets stuck mid-conversation.
Field work, without needing a smartphone app
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