Terms & Conditions

1. This agreement

These terms govern your use of Cordelia, a field operations platform operated from Lagos, Nigeria. By creating an account, running a campaign, accepting campaign work or buying from a Cordelia storefront, you accept these terms.

If you are accepting on behalf of a company, you confirm you are authorised to bind that company.

2. Accounts

You must give accurate details when registering and keep them current. You are responsible for everything that happens under your account, so keep your password private and tell us immediately if you believe it has been compromised.

• One person or company, one account. Do not share credentials.
• You must be at least 18 years old to hold an account.
• We may suspend an account that breaches these terms, is used fraudulently, or is dormant with an unresolved balance.
• Super administrators may view the platform as your account for support and investigation. Every such session is logged with a reason, and a banner is visible throughout.

3. Merchants

As a merchant you decide the campaign brief, the payment structure and the budget. You are responsible for the legality of the work you commission and for the accuracy of what you publish on your storefront.

• Fund your wallet before work begins. Cordelia does not extend credit.
• Review submitted reports within a reasonable period. Unreviewed work damages agent trust, and Cordelia may approve submissions left unreviewed for an extended time.
• You may not commission work that is unlawful, misleading, or that puts an agent at risk.
• Products listed on your storefront must be ones you can lawfully sell and actually supply.

4. Agents

As an agent you are an independent contractor, not an employee of Cordelia or of any merchant. You choose which campaigns to accept.

• Submit honest reports. Fabricated reports, falsified locations and recycled photographs are grounds for immediate removal and forfeiture of unpaid earnings on the affected work.
• Capture your location when a campaign requires it. Disabling or spoofing location data is a breach of these terms.
• You are responsible for your own tax obligations on income earned through the platform.
• Bank details you provide for withdrawal must be your own.

5. Payments and wallets

Cordelia Points (CP) are the internal unit of account. One CP always equals one unit of the currency displayed publicly — no conversion is ever applied, and changing the display currency does not change any balance.

• Approved work is credited to the agent wallet automatically.
• Cordelia takes a platform commission on marketplace orders, shown to the merchant before an order is settled.
• Withdrawals are made to the bank account on your profile. Processing times depend on your bank.
• We may hold a withdrawal pending investigation where fraud is suspected.

6. Acceptable use

You may not use Cordelia to do any of the following, and doing so may end your account without notice:

• Break Nigerian law, or the law of any place you are operating in.
• Impersonate another person, company or brand.
• Submit false field data, or pay anyone to do so.
• Scrape, reverse engineer, overload or attempt to gain unauthorised access to the platform.
• Upload malware, or content you do not have the right to publish.

7. Intellectual property

Cordelia owns the platform, its software, brand and design. You keep ownership of the content you upload — product photographs, logos, reports and research submissions — and grant Cordelia a licence to host and display that content for the purpose of operating the service.

Field data submitted on a merchant campaign belongs to that merchant. Cordelia may use anonymised, aggregated data to improve the platform.

8. Service availability

We work to keep Cordelia available, but we do not guarantee uninterrupted service. We may carry out maintenance, change features, or discontinue parts of the platform. Where a change materially affects a paid plan, we will give reasonable notice.

9. Liability

Cordelia is a platform connecting merchants and agents. We are not party to the underlying work agreement between them and do not guarantee the quality of work, the conduct of any user, or any commercial outcome.

To the extent permitted by Nigerian law, our total liability to you for any claim is limited to the platform fees you paid us in the three months before the claim arose. We are not liable for indirect or consequential loss, including lost profits.

10. Ending your account

You may close your account at any time. Outstanding wallet balances remain withdrawable subject to verification. We may suspend or end an account that breaches these terms. Sections covering payment, liability and intellectual property survive termination.

11. Price information, market checks and vendor listings

• Price Board. Prices are reported by users and, for named markets, checked by agents. A price is published only when enough different people have reported it. Published prices are a guide to what was reported, not a quote, an offer or a guarantee of what you will pay. Do not report a price you did not see, and do not submit a receipt that is not yours or that you have altered. Prices and receipts that look false may be removed.
• Market checks (Ask the Market). A check is a paid service. The fee is shown before you order and is charged from your wallet. An agent visits in person and reports what they found on the day. A check reflects the moment of the visit and is not a legal, financial or investment opinion. The fee is held when you order and is refunded automatically if nobody answers before the check expires, or for any part left unanswered if you stop it early.
• Verified Vendors. A “Verified” listing means only that a verified Cordelia agent visited the business on the date shown and found it trading at that location. It is not an endorsement, a licence, a credit rating or a guarantee of how the business behaves. A business may ask us to remove its listing.
• Website tracker. The tracker is provided to measure results from agent links. A merchant who installs it must have a lawful basis to do so and must tell their visitors about it.

12. Changes and governing law

We may update these terms. Material changes will be notified by email or in the dashboard, and the date at the top of this page will change. Continuing to use Cordelia after a change means you accept it.

These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Lagos State have jurisdiction over any dispute.