How can we help you?

Cordelia connects businesses that need real-world work done with people who can do it, and makes sure the work is proven before anyone is paid.

Businesses (we call them merchants) post campaigns, surveys and research. Agents take the jobs, send proof such as photos, location and answers, and are paid into their Cordelia wallet once the work is approved. Cordelia also runs a Price Board of real market prices, an online shop for sellers, and tools to connect your own website or shop.

Choose by asking one question: do you want work done, or do you want to be paid for doing work?

• Merchant: you have work to get done. You post a campaign, survey or research project, hire agents, pay them from a wallet, and get proof and reports back. This is for brands, shops, agencies and organisations.
• Agent: you want to earn. You take paid jobs near you or online, such as visiting shops, taking photos, checking prices, answering surveys and doing desk research, and you are paid when the work is approved. Joining is free. This is for field agents, students, freelancers and anyone with a phone.

An account is one or the other. If you chose the wrong one, contact support and we will help you move to the right one. If you only want to be paid, you need an Agent account; a Merchant account cannot take jobs.

1. Open the sign-up page and pick Merchant or Agent.
2. Fill in your name, email, phone number and a password. Merchants add a company name and industry; agents add where they are based.
3. Tell us how you found Cordelia. This only helps us reach more people like you.
4. Tick the Terms box and press Create my account.

You are signed in straight away. Check your email for a link to confirm your address. If someone invited you, use the link in their invitation: it connects your new account to them automatically.

Check your spam or promotions folder first, then search for "Cordelia". Open the confirmation page and ask for a new link to be sent. Make sure the email address you typed is correct. If it still does not arrive after a few minutes, contact support and we will confirm it for you.

On the sign-in page choose Forgot password, enter your email and follow the link we send. Passwords need at least 8 characters with capital letters, small letters and numbers. You can change your password any time under Settings.

Open Getting started in your menu. Pick what you want to do, such as run a campaign, earn from jobs or check prices, and Qbot shows you each step with a tour of the exact buttons. You can change your goal or hide the guide at any time.

Not sure how to fill in a campaign, survey or research form? Open Set it up for me in your menu.

1. Pick a goal in plain words.
2. Answer three or four simple questions.
3. See everything filled in on one screen, change what you like, and press Create.

It opens the normal form with your answers already in, so every normal check still applies (wallet balance, dates, plan limits).

The left menu has one item for each area, and the pages inside it are tabs across the top. On a phone, open the menu with the three-line button at the top left.

Campaigns has your campaigns, reports, Set it up for me, ready-made campaigns, verified results and report templates. Agents and team has your agents, AI Agent Match, invitations, your recruit page, teams, team chat, the leaderboard and the agency. Field operations has the Field Board, Live Map and Payment Requests. Shop has products, orders, unfinished orders, interested buyers, reviews, pickup locations, your storefront and its analytics. Marketing has promote, discount codes, deals, creator campaigns, email campaigns, the new-in-the-shop broadcast, the flyer and QR, and business contacts.

Research has surveys, survey payouts, market research, desk research, the research tracker, Analaize Analysis and trainings. Market prices has the Price Board, Price Desk, Ask the Market and Benchmarking. Money has your wallet, where your money is (the vault), transactions and Cordelia Capital. Developer has ways to connect, the tracker, capture, leads, connectors and API settings. Messages, Notifications, Team members, Support and Settings sit on their own.

The left menu has one item for each area, and the pages inside it are tabs across the top. On a phone, open the menu with the three-line button at the top left.

Work has your campaigns, open campaigns to join, reports, your activity and team chat. Earn more has affiliate links, creator jobs and your network. Research jobs has surveys, market research, desk research, market checks and trainings. Money has your earnings, your wallet and field money. My profile has Verify my ID, badges, ID cards and your proof page. Price Board, Notifications, Support and Settings sit on their own, and the Getting started guide is near the top.

Open Campaigns and choose New campaign. Give it a name, describe the work, choose the type, set the pay and how many agents you need, and choose who can apply: anyone, invited agents only, or approved agents.

When you press launch, the money for the work is set aside from your wallet so agents know it is real. A launch fee is charged from your wallet each time you launch a new one: ₦5,000 per campaign, ₦4,000 per survey, ₦5,000 per research project, ₦4,000 per desk research project. Drafts and edits are free.

You can save a draft and come back later. Drafts and edits are free.

If you have not launched anything yet, open Ready-made campaigns. Pick a template, such as a shelf check or a product sampling run, and the new campaign form opens already filled in. Change anything you like before you launch.

There are four ways. Make the campaign public so agents can apply. Use AI Agent Match to get suggested agents for your campaign. Send invitations from Invite Agents. Or share your Recruit page link so agents can apply to you directly.

You review each application and accept the agents you want. Verified agents are marked so you can choose with confidence.

Open Reports. Each report shows the agent, the time, the location, photos and answers. Approve it, send it back for correction, or reject it with a reason. Agents are paid only for approved work, so nothing leaves your wallet until you say so.

Agents can see the status of every report they sent.

Field Board shows day by day who checked in, what was reported and what has been paid. Live Map shows where agents are working. You can also print a QR code for a location so agents scan it with their phone camera to check in, and set a location boundary so check-ins only count when the agent is really there.

Agents often need a bus fare, printing or data before they can start. They ask from their Field Money page, and you decide in Payment Requests: approve it at the amount asked or a different amount, then send it. Every request and payment is recorded so there is a full history.

For campaigns that give agents products to sell or sample, or need an ID check, open the campaign and use Handover. Record who collected what. An agent cannot report sales on the campaign until their handover is recorded. Agents get a printable ID card and a campaign pass with a QR code that anyone can scan to verify them.

When you create a campaign, a survey, field research or a desk research project, the Agent quiz card lets you choose No quiz, Qbot auto quiz or I will write my own. After you save, you build and preview the quiz on its own page.

Qbot writes the questions from your rules and details only, so put the rules in first. It costs ₦2,000, taken from your wallet only after good questions come back; a build that fails costs nothing, and one regenerate is free. You can edit or delete every question. Writing your own is free. Agents are never paid for taking a quiz: it is only an entry check, there is no reward to set, and the only quiz cost is the ₦2,000 Qbot fee. You need at least 5 questions and each agent gets a random pick, in a different order, with a timer.

You set the pass score (80% by default). At or above it, agents are accepted automatically. The 10 points below it wait in your review list with the score shown, and you accept or decline. Lower scores are declined and told to read the guides; they can retake once after 24 hours. The quiz only applies once you switch it on, and its questions lock once the first agent starts it.

When a campaign is finished you can publish a public page showing the verified results: approved reports, locations and totals, without agent phone numbers, pay or ID details. Nothing is public until you press Publish, and you can take the page down at any time.

Group your agents into Teams and use Team Chat to send instructions and answer questions in one place. Agents see the chat for the campaigns they joined.

Decide exactly what agents must send back. In Report Templates add the questions, photo requirements and fields you want, and attach the template to a campaign so every report comes back in the same shape.

Agencies can apply for the Agency workspace. Once approved you can add client businesses as labels, tag campaigns to them, see spend and approved reports per client, and publish verified results pages prepared by your agency. Your own wallet pays the agents.

For a public campaign you choose how it starts, when you create it and later on Edit campaign in the Application window card:

Recruiting first: agents apply, you accept, and work starts when applications close or slots fill. Active and recruiting: the campaign is Active straight away, approved agents can work immediately, and applications stay open until the close date. Active, applications closed: it is running and no new agents can apply.

Moving from Recruiting to Active tells the accepted agents the campaign has started, and agents needed must be higher than the agents already accepted. Going back from Active to Recruiting is not allowed once agents have reported work or results exist. Invite-only campaigns are unchanged.

On the campaign form use Save as draft. Nothing is charged and nothing goes live. Open the draft later from your campaigns list and carry on where you stopped. Fees and the budget are only taken when you launch it. The same works when you start in Set it up for me and choose to open the full form.

On Create campaign, the Start from a campaign brief card reads a PDF (or pasted text) and fills in the form: name, type, description, dates, target, where links send people, the first paid result and extra results. Lines written as "Label: value" are read exactly; AI fills only what is missing. Every value is checked before it reaches the form, so read the form once before launching. If the PDF is a scanned picture it cannot be read: paste the text instead.

A Smart Links campaign gives each agent a personal link. You choose the result you pay for (a sale, sign-up, booking or lead) and who confirms it: it counts on its own, the agent reports it and you approve it, you confirm each one, or your website tells us. After creating the campaign you are guided through checking where the link sends people and the result you pay for, then inviting agents.

Under Developer there is a Ways to connect page with install guides for WordPress, Shopify, Wix, Squarespace, Webflow and Google Tag Manager, Automatic capture (tick what counts, such as WhatsApp or phone taps, contact forms, a thank-you page, Calendly or Tally), a Leads inbox where you qualify or reject results that need your word, a private lead address that Zapier, Make or form tools can post to, and a "send this to my developer" message. It never reads what a visitor types.

Storefront Analytics has an Export PDF button that follows the date range you choose, and each campaign page has an Analytics PDF. It opens a branded print-ready report with a contents page, charts, comparison with the previous period and every row of every table. In the print window choose Save as PDF, A4, with background graphics on.

Open Surveys and choose New survey. Add your questions, choose who can answer (anyone with the link, or Cordelia agents only), set the reward for each approved response and how many responses you want. You can print a paper version too.

A launch fee is charged from your wallet each time you launch a new one: ₦5,000 per campaign, ₦4,000 per survey, ₦5,000 per research project, ₦4,000 per desk research project. Drafts and edits are free. Drafts and edits are free.

Open the surveys page, pick one whose reward you like, answer honestly and submit. Public surveys need no account. Some are only for Cordelia agents and need a free agent account.

The business reviews each response. Only approved responses are paid. Rewards may be points, airtime, a gift card or a bank transfer, as each survey says before you start. Agents are paid into their wallet. You never pay to take a survey.

Agents are paid straight into their wallet. People who answered without an account are owed airtime, a gift card or a bank transfer instead. Open Survey Payouts to see who is owed what, send it, and mark it as paid.

Usually because the answers looked rushed, repeated or copied, or the same person answered twice. Take your time, answer once and give real answers.

Merchants set up a research exercise with the questions or tasks, the states or areas, the number of agents and the pay. Agents take part, send findings with photos or locations, and are paid on approval. The merchant follows progress in Research Tracker: what happened, who checked in, where the team went and where the money went.

A launch fee is charged from your wallet each time you launch a new one: ₦5,000 per campaign, ₦4,000 per survey, ₦5,000 per research project, ₦4,000 per desk research project. Drafts and edits are free.

Merchants: open Desk Research, describe what you want to know and set the pay for each accepted source. Agents find and send links to useful online sources, and you review them in the review screen. You pay only for the sources you accept.

Agents: open Desk research, choose an open project and send your sources with a short note on why each one helps. Paid into your wallet when accepted.

A launch fee is charged from your wallet each time you launch a new one: ₦5,000 per campaign, ₦4,000 per survey, ₦5,000 per research project, ₦4,000 per desk research project. Drafts and edits are free.

Merchants: open Ask the Market, say what to check (a price, a shelf, or your own product on a shelf), pay a small fee and a field agent near the shop sends the answer with a photo.

Agents: open Market checks, take a short job, send the photo and answer. You are paid into your wallet when the business accepts, or automatically after the release window if they do not respond.

Merchants: open Verified visits (under Market prices), choose the type of visit (shop verification, shelf and price check, competitor price check or mystery shop), choose the state, list the shops (one per line: name | address) and you see the exact price before you pay. You can pay from your wallet, or top up by card or bank transfer. If you would rather pay less, offer your own price: at or above ours the order starts at once, below ours Cordelia accepts, counters or declines, and nothing is charged until you agree.

Every visit comes back with photos, a written result and the place the agent was, shown as an address. Visits that look wrong (the agent was far from the address, no location, a different business) are flagged for you. Accept clean visits in one tap, or they are accepted for you after a few hours. Visits nobody takes in time are refunded to your wallet. You can export a report to CSV, print it, or share a link.

Agents: open Market checks. Visits from one order are grouped together with the brief. Allow your location, take 1 to 3 clear photos at the shop and fill in the short checklist. You are paid into your wallet when the business accepts, or automatically when the release time passes.

You can analyse results yourself, or let Analaize do it. Open Analaize Analysis, describe what you want, and we reply with a quote. When you accept, we analyse the results and prepare the report for you.

Open Trainings for short lessons on doing the work well: taking good proof photos, writing reports and using the platform. Some campaigns ask agents to finish a training first.

The Price Board is a live record of what things really cost in markets and shops across Nigeria, built from prices people add. Anyone can open a free participant account, add prices they see, scan a receipt or send a price by WhatsApp, earn Cordelia Points and unlock the live board.

Prices are shown as combined, anonymous reports. Your name and contact details are never shared.

Sign in and choose Add a price, Scan a receipt or Send by WhatsApp. Pick the item, type what you paid, then pick the size it bought (for example 5 litres, 2 loaves or 1 cube). Add the shop or market. A location or photo is optional unless a job asks for it. Check My prices to see everything you added, and delete any price you like.

Enter exactly what you paid, then pick the size it bought in the box under the price, such as 5 litres or 3 loaves. Cordelia works out the price for one unit, so you never need to divide. If your size is not on the list, choose Something else and write it, for example 3 litres.

On WhatsApp, say the size in your message: ADD petrol 5 litres 4500 at Total Ikeja.

If a price is far from what people usually report for that item, for example the price of 5 litres entered as 1 litre, Cordelia asks you about it and suggests the likely fix. If you keep the price as it is, it is saved but kept off the Price Board until a reviewer looks at it. My prices shows which prices are being checked and why. Picking the size you bought avoids this.

Price Desk is the page to open every morning: what the market is charging for the things you buy and sell, next to your own price and cost. The free plan holds a few items. Pro adds area prices, ranges, trends, forecasts, alerts and a daily brief.

See how a campaign compares with other campaigns of the same type across Cordelia. Benchmarking shows only averages and where you sit among them, and never shows another business by name.

You earn points for useful contributions such as approved prices and receipts. Open Cordelia Points to see your balance and what it can be used for. Points are a reward for taking part and are not a promise of cash.

Open Wallet and choose Fund wallet. Pay online with Paystack or Flutterwave and the money shows in your wallet. Campaigns, surveys, research, field pay, transport and payment requests are all paid from this balance, and nothing goes out unless there is enough in it.

Every top-up and payment is a transaction, so you always have a full history.

Open Where is my money for the full picture in one page: what is in the wallet, what is set aside for running campaigns, what is free to use, what went to agents and what came back. Older campaigns can be locked from here.

A launch fee is charged from your wallet each time you launch a new campaign, survey, research project or desk research project. A launch fee is charged from your wallet each time you launch a new one: ₦5,000 per campaign, ₦4,000 per survey, ₦5,000 per research project, ₦4,000 per desk research project. Drafts and edits are free.

It is charged once per launch, not every time you edit. Drafts and edits are free. Items that were already live before launch fees started are not charged again. If a launch fails to save, the fee is given back. If your wallet is short you are told before anything is charged, and you can top up and try again.

Merchant accounts start free. A plan sets limits such as how many campaigns and agents you can run at once. See your plan and upgrade under Settings. Larger plans may also unlock Cordelia Capital and enterprise tools.

Open Transactions to see every top-up and payment with its reference. Filter by date or type and export the list for your accountant.

Larger plans can ask for Cordelia Capital to help fund bigger campaigns. Open Cordelia Capital, send a request and follow its status there. Other plans see an upgrade prompt instead of the form.

Signing up is free for merchants and agents. What Cordelia charges is set by the Cordelia team and can change, so Qbot and this page always read the live settings. Here are the kinds of charge that can exist:

Launch fee (merchants): a flat fee from the wallet when a new campaign, survey, research project or desk research project goes live. A launch fee is charged from your wallet each time you launch a new one: ₦5,000 per campaign, ₦4,000 per survey, ₦5,000 per research project, ₦4,000 per desk research project. Drafts and edits are free. Starter activation fee (new merchants): a one-time fee when a new merchant launches their very first campaign, survey, research or desk research project; merchants who joined before it was switched on, agencies and sellers who joined through an agent during a Seller Drive are not charged. Fee on agent pay: a small percentage Cordelia keeps from what agents earn; the merchant pays exactly the pay they set. Cordelia keeps a small fee from the pay you earn (3% on campaigns, 2% on surveys, 3% on market research, 3% on desk research).

Smaller paid extras are always optional: Qbot auto quiz builder (₦2,000 each time questions are generated), featuring a listing after the free period, Ask the Market checks, and Analaize analysis. Drafts, edits, pausing and resuming are free. The exact amount is shown before anything is charged.

If it is switched on, a new merchant pays a one-time fee from the wallet the first time they make a campaign, survey, research project or desk research project go live. It is taken once, before the budget is secured, and never again. If the launch fails the fee is not kept.

You are not charged if you joined before the fee was switched on, if you already launched anything, if you started on a paid plan, if you are an approved agency, or if you joined through an agent during a Seller Drive that waives it. The launch page tells you the exact amount and says how much more to add if your wallet is short.

When a campaign starts, its whole budget is secured in your wallet. It stays yours, but it cannot be withdrawn or spent on anything else, and it pays agents as you approve their work. If the campaign ends or you lower the budget, the unspent part goes back to your free balance.

Wallet shows Available to use (wallet minus secured money). If a campaign will not start, the message says how much more you need to add. Open Where is my money to see secured, paid and returned amounts for each campaign. Older campaigns started before the vault can be locked from the same page if you have enough free balance. Agents see a "Pay secured by Cordelia" label so they know the money is there.

When a merchant approves your work the pay goes straight into your Cordelia wallet. From there you can withdraw to your bank account. Some merchants also pay field money (transport, daily pay) by bank transfer, which they record against your name. Your Wallet and Earnings pages show every payment and how it arrived.

Joining is always free. Cordelia keeps a small fee from the pay you earn (3% on campaigns, 2% on surveys, 3% on market research, 3% on desk research).

The job page shows the pay, the fee and what you receive before you apply, so you always know what you will take home. Your Earnings page shows the same breakdown for every payment.

Add your bank details under Settings first. Then open Wallet and choose Withdraw. Withdrawals are processed on Wednesdays and Saturdays. The smallest withdrawal is ₦1,000, and you need enough balance to cover the amount.

Earnings lists everything you earned by job type, with the gross pay, any fee and what you received. Field Money shows transport and daily pay sent to you for field exercises.

Some businesses ask for a short quiz before you join a campaign, answer a survey or work on research. It checks that you understood the rules and details so the work goes well for everyone. It costs you nothing and it is not paid work: passing it simply lets you in. Read the brief or details first, then take the quiz.

It is one question at a time with a timer. At or above the pass mark you are in straight away. A score just under it goes to the business, who decides. If you miss it, read the guides again and retake once after 24 hours; we send you a message when it is time. A quiz for one campaign never affects other campaigns, surveys or research.

Open Open Campaigns to see campaigns you can apply to, with the pay, the place and what is needed. Featured jobs show first. You can also find paid Surveys, Market Research, Desk research, Market checks and Creator jobs in your menu.

1. Open the job and press Apply. Wait for the business to accept you.
2. Do the work. Check in on My Activity for multi-day field jobs.
3. Send your report with the photos, location and answers the job asks for.
4. When it is approved you are paid into your wallet.

If the business sends a report back, fix what they ask and send it again.

Approved work builds your reputation. My Badges shows what you have earned. ID cards gives you a printable personal card and a pass for each campaign, with a QR code that anyone can scan to confirm you are a real Cordelia agent. My proof page is an optional public record of approved reports, ratings and badges. It is off until you switch it on, and it never shows your phone, email, address, pay or ID details.

Open My Network to get your referral code and link. When someone joins with your code you are credited as their recruiter, and you can earn bonuses when businesses you refer upgrade. Share your link on WhatsApp, social media or in person.

Pick a product from a Cordelia seller in Affiliate Links, share your own link and earn a commission on every sale that comes through it. You can see clicks and sales on the same page.

Brands post creator jobs that pay a flat fee for each approved post, plus a commission on sales through your own code. Agents: apply in Creator Jobs, post, then send the post link and a screenshot as proof. Merchants: set up the brief and pay in Creator Campaigns.

Some campaigns pay for people you bring in, such as sign-ups, bookings or sales. Submit each lead from the campaign page. When the business accepts a lead you are paid for it. If the business uses the website tracker or Connect your shop, sales through your code are credited automatically.

When the Seller Drive is on, an agent earns a one-time bonus when a seller they referred becomes real: the store is published with a logo and a banner or description, and it has the required number of live products with a photo and a price. The seller must join inside the drive dates and has 30 days from joining. Self-referral does not count, and the drive can have a cap on payouts.

Open My Network to see the Seller Drive card and, for each business you referred, what their shop still needs. The activation fee can be waived for sellers who join through an agent during the drive. The bonus amount and dates are set by Cordelia, so check the card for the live numbers.

Cordelia saves the pages you need and queues reports you send without a connection. An offline bar shows how many reports are waiting to send, and they upload when the network returns. Add Cordelia to your home screen when your phone offers it. Keep the app open until the waiting count reaches zero.

Before you can see or join any campaign, survey or research, you pass one short test. It is 10 questions, you have 40 seconds on each, and you need 80% to pass.

You cannot start the test until you have opened the agent guide and read it through to the end. The questions are drawn straight from it: what counts as proof, being honest about where you are, reading the brief before you start, how you treat the people you meet, and what gets an account suspended.

If you do not pass, you are told which parts to read and you can try again after a short wait, up to 3 times a day. There is no charge, ever.

Agents who were already on Cordelia when the test started have until the date shown on their dashboard. After that date your wallet, your withdrawals and the campaigns you are already on all carry on working, but you cannot take new work until you pass.

Cordelia looks at your proof before the business does. If something is plainly not real work from the place, you get it straight back with the reason, and the business never sees it. The usual reasons are:

• That photo was sent before. Every visit needs a photo you took at that place, on that day. A photo already used on any report, by you or anyone else, is stopped.
• The picture is blank, too small or a picture of a screen. Send the photo from your camera, not a screenshot or a copy of a copy.
• There is nothing written. A few real words about what you saw and did. "Done" is not a report.
• It is word for word your last report. Each visit gets its own description.

Fix it and send again. Nothing is taken from your wallet. But doing this again and again is treated as faking work: a warning first, then three days where you cannot file and must take the test again, then your account goes to an admin.

Open My Storefront to name your shop, add your logo, choose a theme and set your WhatsApp number and contact email. Then add items under Products. Your shop gets its own link and a search-friendly title and description automatically.

Add pictures, prices and stock in Products. New orders appear in Orders, where you update their status. Unfinished Orders shows carts people left behind, Discount Codes and Deals and Flash Sales bring buyers in, and Interested Buyers shows who asked to be told when something is back. Set up Pickup Locations if customers collect.

Open the Track an order page and enter your order reference and the phone number you used at checkout.

Open Promote for paid placement. You see the cost, how long it lasts and your wallet balance, and nothing is charged until you confirm. Use Shop Flyer and QR for a printable poster or hand-out cards, Email Campaign to email your past customers, New in the Shop to announce products, and Business Contacts to list the people customers can reach.

Open Ways to connect. Choose what suits you:

• Connect your shop: Paystack, Flutterwave, Shopify and WooCommerce tell Cordelia about each paid order and agents are credited automatically.
• Website tracker: paste one line on your site so Cordelia knows which agent sent each visitor.
• Automatic capture: choose what counts, such as WhatsApp taps, calls and form sends, with no code.
• Enterprise API: for your developers.

Sellers can turn agents into a sales force. Agent promo codes: a discount code that belongs to one agent; any order using it credits that agent (0% off is allowed, so a code can exist only to credit the agent). Safer commission: the seller can pay commission after delivery with an optional waiting period, and it is taken back if the order comes back. Customer refer-a-friend: a buyer shares a link, the friend gets money off and the buyer earns a one-use reward. Creator campaigns: Instagram and TikTok creators are paid a flat fee per approved post plus commission on sales from their own code.

Connectors (Paystack, Flutterwave, Shopify and WooCommerce) credit agents automatically on a brand's own site. A brand can also have its own "Join our sales team" page for its Instagram bio and a form to embed on its website. Agents find their codes and links under Affiliate Links.

When Cordelia has switched Shop on WhatsApp on, a shopper can message the Cordelia WhatsApp number, type what they want (for example "rice Lagos"), tap a result, choose options and delivery, and place an order. Sending ORDERS shows their last five orders, BACK returns to results, SHOP starts over and SHOP followed by a shop name opens that shop. They get WhatsApp messages when the order is paid, shipped, delivered or cancelled.

Merchants can turn their own products on or off for WhatsApp, get their shop's own WhatsApp link, and print a flyer with a QR code from Shop flyer, QR and WhatsApp. Prices and stock always come from your shop, never from AI. Sold-out items offer "Tell me when back".

While the free offer runs, every new product, survey, research exercise and field campaign is featured automatically for 30 days and renewed while the offer lasts. Featured items appear first and carry a Featured label. If Cordelia starts charging, you buy featuring from Promote with your wallet and the price is shown first.

When a product goes live it can be announced by email to Cordelia users, and each week a short products email shows new and featured items. You can switch your own products' visibility from the products list.

Yes. Cordelia is a product of Analaize Limited, a company based in Lagos, Nigeria. Analaize Limited is registered with the Corporate Affairs Commission (CAC), Nigeria (RC 7894174, incorporated 4 September 2024) and with Small and Medium Enterprises Development Agency of Nigeria (SMEDAN) (SMEDAN number SUID-7907-1756-2311-1667, issued 12 November 2026).

These are company registrations: the Corporate Affairs Commission one means the company legally exists as a private company limited by shares, and the SMEDAN one means it is registered as a small and medium enterprise with the national agency for SMEs. They are registrations, not a quality rating, and Cordelia is not a bank. You can see both certificates on the About page, and the CAC number can be checked on the CAC public search.

Questions about who runs Cordelia? Email admin@cordelia.com.ng or message us on WhatsApp.

Open Verify my ID in your menu to upload your documents one at a time. Your other details (date of birth, gender, next of kin, NIN, address and bank account) are in Settings. We ask for your date of birth, gender, next of kin, NIN and home address. Your NIN slip and a passport photo are required. A utility bill, guarantor form, proof of bank account and reference letter are optional but strengthen your profile.

The page shows exactly what is filled in and what is missing. Submit for review when everything required is done. Reviews are usually finished within a day or two. Verification shows businesses who is really going out to represent them, so it unlocks field work, research and more jobs.

Open Verify my ID in your menu. Each document has two big buttons: Take a photo opens your camera and Choose from gallery picks a picture already on your phone. Your passport photograph can be a fresh selfie in daylight in front of a plain wall.

If a button does nothing: (1) If you opened Cordelia from WhatsApp, Facebook, Instagram or Gmail, open it in Chrome (Android) or Safari (iPhone) instead. Those apps often block the camera and files. (2) Allow Camera and Photos for your browser in your phone settings. (3) Close the page, open it again and tap once. (4) Free some space if your phone is nearly full.

Big pictures are made smaller on your phone before they upload, so size is not a problem. Your passport photograph must be a picture, not a PDF. Still stuck? Send the photo to support on WhatsApp and the team will add it to your account for you.

You do not need a printed passport photo. Take one with your phone: face the camera, keep your whole face in the middle, stand in front of a plain wall in daylight, and remove your cap or sunglasses. Only you should be in the picture, with no filters. Then open Verify my ID and tap Take a photo.

If it is not accepted, the page tells you why and what to retake. A new photo replaces the old one that was not approved.

When your dashboard asks you to verify your business, upload what it asks for. Cordelia reviews it and you get a notification with the result. A verified business is trusted more by agents and customers.

We only collect what is needed to run your account and pay you. Agent phone numbers, emails, addresses and ID details are never shown on public pages. Price Board contributions are combined and anonymous. You can delete any price or withdraw your consent and have your prices removed on the Privacy page. Read the full Privacy Policy for the details.

Joining as an agent is free, and taking a survey is free. Cordelia will never ask you to pay to get a job, to unlock your earnings or to receive a payment. Do not send money or share your password or a one-time code with anyone claiming to be from Cordelia. If something looks wrong, contact us on our official email or WhatsApp number listed on this page.

Open Settings to change your name, phone number and photo, add bank details, and change your password.

You always receive essential messages about your account, reports and payments. You can switch product updates, market research and survey emails on or off in Settings. In-app alerts show in Notifications, and Messages from Cordelia keeps what we sent you.

Open Account Team to invite colleagues by email. They sign in with their own login, so you can see who did what.

Qbot is the chat helper in the corner of the site. Ask it how to do something, where to find a page or what a feature does. It can walk you through the Getting started guide. For anything about your money or account that it cannot settle, it points you to support.

Email admin@cordelia.com.ng, message us on WhatsApp, or open Support in your menu to send a ticket we can follow up. Include your name, the page you were on and what happened, and attach a screenshot if you can.

Open a ticket from the Support page (or ask Qbot to open one). Every ticket has a number, a status and a reply thread you can come back to: Open (waiting for us), In progress (we are on it), Resolved and Closed. Replying on a resolved ticket reopens it.

For simple how-to questions that our help guides already answer, Qbot may reply automatically. Its reply is clearly labelled as an automatic reply and the ticket is marked Resolved. If it did not help, reply on the ticket and the team will take over. Anything about money, disputes, account access or safety is always left for a person.

The usual causes: your verification is not finished yet, a required photo or location is missing, or your phone lost its connection. Reload the page and try again. If it keeps failing, contact support with the job name and what you saw.

A rejection comes with a reason in your notifications and on your Settings page. Fix what it says (a blurry document, a name that does not match, a missing field) and send it again. You can resubmit as many times as you need.

Check Wallet: every payment is listed with how it was sent. Wallet payments are instant once work is approved. A bank transfer recorded by a merchant, or a withdrawal, can take a little time depending on your bank. Withdrawals go out on Wednesdays and Saturdays. If it is still missing after two days, contact support with the reference shown next to the payment.

The launch fee, the pay for the work and any other charges must all be in your wallet before you can launch. The message shows the amount you need. Fund your wallet and press launch again. Your draft is kept.

Make sure your location in Settings is right and your verification is complete, since field work and some other jobs need a verified account. Check Surveys, Desk research and Market checks too, as many of those can be done from anywhere. New jobs are posted every day.

Open the report to read the reason the business gave. Common reasons are a blurry or missing photo, a location that does not match, or answers that do not fit the job. If the business sent it back for correction you can fix it and send it again. If you think it was a mistake, message the business or contact support.

Contact support with your email address and tell us whether you meant to be a Merchant or an Agent. We will help you move to the right one so you can start earning or posting work.