Privacy Policy

1. Introduction

Welcome to Cordelia, operated by Analaize Limited ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our agent management platform, whether as a merchant or agent. Please read this policy carefully.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us when you:

• Create an account (name, email, phone number, password)
• Complete your profile (company details, bank information, location)
• Use our services (campaign data, reports, transactions)
• Contact our support team
• Subscribe to newsletters or marketing communications

2.2 Location Data

For agents submitting reports and checking in to campaigns, we collect:

• GPS coordinates and location data
• Geotagged photos and timestamps
• Location history during active campaigns

2.3 Financial Information

To process payments, we collect:

• Bank account details (name, account number, bank name)
• Transaction history and payment records
• Wallet balances and Cordelia Points (CP) transactions

2.4 Automatically Collected Information

• Device information (type, operating system, browser)
• IP address and log data
• Usage patterns and feature interactions
• Performance and error reports

2.5 User-Generated Content

• Photos and attachments uploaded to reports
• Campaign descriptions and notes
• Reviews and ratings
• Communication with support team

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Create and manage your account
• Process and track campaign activities
• Facilitate payments and withdrawals
• Verify agent locations and report submissions
• Enable communication between merchants and agents

3.2 Platform Improvement

• Analyze usage patterns to improve features
• Develop AI-powered analytics and insights
• Optimize performance and user experience
• Test new features and functionality

3.3 Security and Fraud Prevention

• Detect and prevent fraudulent activities
• Verify identity and prevent duplicate accounts
• Monitor for suspicious transactions
• Protect against unauthorized access

3.4 Communication

• Send transactional emails (payment confirmations, campaign updates)
• Provide customer support
• Send service announcements and updates
• Share marketing communications (with your consent)

3.5 Legal Compliance

• Comply with legal obligations and regulations
• Respond to legal requests and prevent illegal activities
• Enforce our Terms of Service
• Protect our rights and property

4. Information Sharing and Disclosure

4.1 Within the Platform

We share information between platform users as necessary for service functionality:

• Merchants can view agent profiles, performance data, and submitted reports
• Agents can view merchant company information and campaign details
• Both parties can see relevant transaction history

4.2 Service Providers

We may share your information with third-party service providers who assist us in:

• Payment processing (Paystack, Flutterwave)
• Cloud hosting and storage
• Email delivery services
• Analytics and monitoring tools
• Customer support platforms

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect the rights, property, or safety of Cordelia, our users, or the public
• Investigate potential violations of our Terms of Service
• Detect, prevent, or address fraud or security issues

5. Data Security

We implement industry-standard security measures to protect your information:

5.1 Technical Safeguards

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Secure password hashing (bcrypt)
• Regular security audits and vulnerability assessments
• Firewall protection and intrusion detection

5.2 Access Controls

• Role-based access permissions
• Multi-factor authentication options
• Regular access reviews and audits
• Secure API authentication

5.3 Data Retention

We retain your personal information only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

After the retention period, we securely delete or anonymize your data.

6. Your Privacy Rights

Under Nigerian data protection regulations, you have the following rights:

6.1 Access and Portability

• Request a copy of your personal data
• Export your data in a machine-readable format
• Access your transaction history and activity logs

6.2 Correction and Update

• Update your profile information
• Correct inaccurate data
• Complete incomplete information

6.3 Deletion

• Request deletion of your account and associated data
• Remove specific information (subject to legal requirements)
• Be forgotten (where legally applicable)

6.4 Objection and Restriction

• Object to certain data processing activities
• Restrict processing in specific circumstances
• Opt-out of marketing communications

6.5 How to Exercise Your Rights

To exercise any of these rights, please:

• Contact us at admin@cordelia.com
• Use the privacy settings in your account dashboard
• Call our support line during business hours

We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

7.1 What We Use

Cordelia uses cookies and similar tracking technologies to:

• Remember your login session
• Store your preferences
• Analyze site usage and improve performance
• Provide personalized experiences

7.2 Types of Cookies

• Essential Cookies: Required for platform functionality
• Performance Cookies: Help us understand how you use our platform
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into usage patterns

7.3 Managing Cookies

You can control cookies through:

• Your browser settings
• Our cookie preference center
• Third-party opt-out tools

Note: Disabling essential cookies may affect platform functionality.

8. Children's Privacy

Cordelia is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• We will notify you via email for significant changes
• We may display a prominent notice on the platform
• Continued use of the platform after changes constitutes acceptance

We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: